Refund policy

We want you to love what you receive. Below is our detailed policy for returns, refunds, and replacements based on product type and fulfillment method.

Return Eligibility:

For Objects (Non-Print Items)

• Items may be returned within 14 days of delivery if they are unused, in resalable condition, and include valid proof of purchase.
• Customers are responsible for return shipping unless the return is due to a defect or an error on our part.
• Shipping and handling fees are non-refundable.

For Prints (Made-to-Order Items)

• As all prints are made to order, we do not accept returns or exchanges due to personal preference, sizing issues, or change of mind.
• If your print arrives damaged, defective, or incorrect, we will replace it at no cost. Please contact our support team within 14 days and include photos of the issue.

Non-Returnable & Final Sale Items

The following items are not eligible for return or exchange:

• Personalized or custom-made items
• Final sale items
• Items used or damaged due to normal wear and tear

Refund Policy:

For Objects:

• Refunds are issued after we receive and inspect the returned item.
• Shipping fees are non-refundable unless the item is defective or sent in error.
• Return shipping costs are the customer's responsibility unless the return is due to our error.

For Prints:

• Refunds are only issued if a replacement is not available (e.g., discontinued print).
• If a print arrives damaged or incorrect, we’ll send a free replacement. If one isn't available, a full refund will be processed.

Refund Processing Time:

• Approved refunds are processed within 7–14 business days.
• Refunds are issued to the original payment method. Depending on your bank, it may take 5–10 business days to appear in your account.

Exchange Policy:

We do not offer direct exchanges. To exchange an item:

1. Return the original item (if eligible).
2. Place a new order for the desired product.

Return & Replacement Process

If your item qualifies for a return or replacement:

1. Contact our support team at contact page within 14 days of delivery.
2. Include your order number and clear photos (if applicable).
3. Our team will confirm eligibility and guide you through the next steps.
4. Once we receive and inspect the return, we’ll process your refund or replacement.

Need Help?

For any questions regarding returns, refunds, or replacements, please contact our customer support team at contact page. We’re here to help.